Change a participant's manager mid-journey when someone gets a new manager, the original manager has left the organization, or the wrong manager was set up. This covers both swapping one manager for another and removing a manager entirely. If the manager is the right person but their email address is wrong, see Fixing a manager's email address instead.
How to change a manager
On the People page of the learning journey, find the participant whose manager needs to change and update the manager email. To remove a manager entirely, clear the manager field on the participant.
If the same change applies to several participants — for example, a team being reassigned to a new manager — you'll need to do it per participant. There's no bulk "move all of these participants to a new manager" action in Knowly today.
A manager only stays while they have someone to manage
A manager isn't added to a learning journey on their own — they're in it because they're connected to at least one participant. So when you clear the manager field on a participant, that connection goes away. If that was the only participant the manager was connected to, the manager is no longer part of the journey at all: their manager view and the manager emails tied to that person stop. If the same manager still follows other participants here, they stay on for those people.
The same thing happens when you remove a participant rather than just clearing the field — removing the participant takes their manager connection with them. In an individual onboarding journey, say a manager who oversees two new hires: if one of them never starts and you remove that person, the manager's emails tied to them end, and the manager stays on for the other new hire. Remove the manager's last connected participant and the manager drops out of the journey.
When you'd change a manager
The participant has a new manager and the previous one is no longer involved.
The wrong manager was set up at the start.
The manager has left the organization.
The support role should move to a different person.
Who can do this
Changing a participant's manager is a journey editor or org admin task. Participants can't change their own manager from inside the learning journey, the existing or incoming manager can't change it from their side either, and Knowly support doesn't edit individual participants' managers on behalf of organizations.
What the new manager sees
The new manager gets access to the participant's progress in the manager dashboard after the change. They can see what's already happened in the learning journey, but they won't receive past activity notifications — only future ones. If they need context on what's already taken place, send them a short brief outside Knowly.