Remove a participant from your organisation when the person should no longer have organisation-level access to Knowly. This is different from removing someone from one learning journey.
Organisation removal or journey removal
Remove someone from a learning journey when they should only leave that journey. Their organisation account and other learning journeys can remain.
Remove someone from the organisation when they have left the company, were added by mistake at directory level, or should no longer have Knowly access at all.
If your organisation uses directory sync
If your organisation uses SCIM or another directory setup, remove the person in your identity provider first. Knowly may receive the change from the directory and update access from there.
Removing the person only in Knowly may not be enough if the identity provider later sends them back.
Personal data and GDPR requests
Removing a participant from the organisation is an access change. It is not always the same as deleting personal data.
If the person has asked for their personal data to be deleted, use Deleting personal data on a participant's request instead. That helps you handle the right-to-erasure request rather than only removing access.