Account & organisation
Guides for account profiles, organisation settings, team settings, SSO, sign-in, people, and Classic Knowly routing.
12 articles
- Getting started as an adminUnderstand the admin areas in Knowly that sit outside a single learning journey.
- Editing your account profileUpdate your own account profile, password, email, and personal notification settings.
- Organisation settingsUnderstand which settings belong to the whole Knowly organisation.
- Team settingsUse team settings for changes that belong to one team rather than the whole organisation.
- Setting up SSO for your organisationUnderstand what changes when your organisation signs in to Knowly with SSO.
- Signing in to KnowlyHelp admins, managers, and participants sign in to Knowly and understand access links.
- Removing a participant from your organisationRemove a participant from the organisation when they should no longer have Knowly access.
- Moving content between Knowly organisationsUnderstand why moving content between Knowly organisations is not self-serve.
- Are you on Classic Knowly?Identify whether you are using Classic Knowly and where to find help.
- SSO modes in Knowly: Full SSO and Team Member SSOCompare Full SSO and Team Member SSO in Knowly — who signs in through your identity provider, who uses email links, and how to pick the right mode.
- I've been added as an administrator but can't sign inDiagnose and fix the common case where a new Knowly administrator can't sign in — usually because they haven't been added to the identity-provider group connected to Knowly.
- Directory sync with SCIM: keep Knowly in step with your identity providerHow directory sync (SCIM) keeps Knowly's people list in step with your identity provider — adding, updating, and removing users automatically, and turning directory groups into dynamic lists.