Account & organisation
Guides for account profiles, organisation settings, team settings, SSO, sign-in, people, and Classic Knowly routing.
11 articles
Getting started as an adminUnderstand the admin areas in Knowly that sit outside a single learning journey.
Editing your account profileUpdate your own account profile, password, email, and personal notification settings.
Organisation settingsUnderstand which settings belong to the whole Knowly organisation.
Team settingsUse team settings for changes that belong to one team rather than the whole organisation.
Setting up SSO for your organisationUnderstand what changes when your organisation signs in to Knowly with SSO.
Signing in to KnowlyHelp admins, managers, and participants sign in to Knowly and understand access links.
Removing a participant from your organisationRemove a participant from the organisation when they should no longer have Knowly access.
Moving content between Knowly organisationsUnderstand why moving content between Knowly organisations is not self-serve.
Are you on Classic Knowly?Identify whether you are using Classic Knowly and where to find help.
SSO modes in Knowly: Full SSO and Team Member SSOCompare Full SSO and Team Member SSO in Knowly — who signs in through your identity provider, who uses email links, and how to pick the right mode.
I've been added as an administrator but can't sign inDiagnose and fix the common case where a new Knowly administrator can't sign in — usually because they haven't been added to the identity-provider group connected to Knowly.