Sometimes a learning journey collects data you don't want in the results — a test response you submitted yourself, an early participant whose data shouldn't influence the final read, or a colleague who was added by mistake. What you can clean up depends on the activity type.
Removing a participant clears most activity types
For micro trainings, knowledge tests, assignments, and peer assignments, removing the participant from the learning journey clears their data from both the per-response view and the engagement counts. Open the participants list, remove the participant, and the engagement view updates: their answers leave and the sent, opened, and completed counters drop accordingly.
This is the simplest path. Use it when the participant was added by mistake, or when you submitted a test response yourself from your own account.
Evaluations are different
Evaluation responses are saved without a user link. They're tied to the evaluation, not to the person who submitted them. Removing yourself from the learning journey doesn't take your answer out — there's no identity on the row to scrub.
This is by design: evaluations are often used for retrospective or anonymous input that needs to survive participant churn. But it makes cleaning up a test response harder than it should be.
If you need a test response out of an evaluation
There is no way to selectively remove an evaluation response from the trainer UI. Removing the participant doesn't do it, and deleting the participant's personal data doesn't either — those flows operate on user IDs, and evaluation responses don't have one.
Realistic options:
Note the test response when reading the results. If the test is a single known response in a small evaluation, the cleanest answer is to mark it as test data in your analysis rather than try to remove it.
Start a clean evaluation. Duplicate the evaluation and share the new version, leaving the original (with the test response) untouched. Works best before participants begin answering.
Contact support. Knowly support can remove individual evaluation responses on request. You'll need to give them enough to identify the row — usually the evaluation name and roughly when the test response was submitted.
What removal does not undo
Removing a participant doesn't unwind delivery itself. Notifications already sent, emails already delivered, and external systems that were notified of the participant's progress are unaffected. The cleanup is scoped to data Knowly stores about the participant inside the learning journey, not to actions that already left Knowly.