Sometimes a learning journey collects data you don't want in the results — a test response you submitted yourself, an early participant whose data shouldn't influence the final read, or a colleague who was added by mistake. What you can clean up depends on the activity type.

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For micro trainings, knowledge tests, assignments, and group meetings, removing the participant from the learning journey clears their data from both the per-response view and the engagement counts. Open the participants list, remove the participant, and the engagement view updates: their answers leave and the sent, opened, and completed counters drop accordingly.

This is the simplest path. Use it when the participant was added by mistake, or when you submitted a test response yourself from your own account.

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Evaluation responses are saved without a link to the person who gave them. They're tied to the evaluation, not to the participant. So removing someone from the learning journey — which clears their micro training, knowledge test, and assignment data — leaves their evaluation answer in place. There's no identity on the row to remove it by.

That's by design: evaluations are often used for anonymous or retrospective input that needs to survive participant churn. It just means you remove an evaluation response a different way — from the results, not from the participants list.

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Open the evaluation's results and go to the view that shows one submission at a time: the Responses tab on a standalone evaluation, or the Respondent breakdown inside a learning journey. Each response is headed by the date and time it was submitted. Find the one you want gone and delete it with the trash icon on the response — Knowly asks you to confirm, and the response leaves both the results and the counts.

Because evaluations are anonymous, that submission time is the only thing telling the responses apart. A test response you submitted yourself is usually easy to find — it's the one from the moment you sent it. If several responses arrived close together and you truly can't tell which is the test one, mark it as test data in your analysis instead, or contact support with the evaluation name and roughly when it was submitted and they can remove it for you.

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Removing a participant doesn't unwind delivery itself. Notifications already sent, emails already delivered, and external systems that were notified of the participant's progress are unaffected. The cleanup is scoped to data Knowly stores about the participant inside the learning journey, not to actions that already left Knowly.