Notifications
Guides for designing and editing notifications that learning journey activities send.
8 articles
- Choosing email or SMS for a notificationSend a notification as email, SMS, or both — how to set the channel per notification, and why SMS needs organization SMS enabled plus a mobile number (or it falls…
- Which Knowly emails can I edit, and what can I change inside them?Whether you can edit a Knowly email depends on where it came from: a notification you write on a learning journey activity, or one Knowly sends automatically.
- Enhance participants' experience in learning journeysUse thoughtful messages and timing to make a learning journey easier to follow.
- Make the most out of notifications in KnowlyBest practices for learning journey notifications — clear purpose, steady rhythm, the right channel, and reminders — so you support progress without overwhelming participants.
- When Knowly notifications send — and why one might notWhen activity notifications go out, what they're tied to, and why an expected one might not have been sent.
- What notifications does each activity type send?What each activity type sends — the Invitation, deadline reminders, the assignment submission email to managers, and group-meeting notifications — plus how many emails a manager gets.
- Show managers which employee a notification is aboutShow each manager which of their employees a notification is about, using the Employees box, employee-name variables, and Send test.
- What's inside a notification: every element and what you can changeA reference to every part of a notification — subject, message body and its blocks, sender name, button, channel, SMS, and personalization variables — and what you can change in…