Email works well for richer context and links. SMS works best for short, time-sensitive reminders where participants need to notice the message quickly.
When to use it
Use this feature when it supports the goal of the learning journey and helps participants understand, practise, answer, meet, or reflect in a clearer way.
What to decide before launch
Check the instructions, audience, timing, and any notifications before you publish. If managers are involved, also check what they should see or do.
Preview before participants receive it
Preview the activity as a participant before launch. A preview helps you catch unclear instructions, missing resources, and wording that does not match the rest of the journey.