When Knowly sends the emails and text messages in a learning journey, the sender name is what participants see it's from. Set one they'll recognize — a program name, your team, or your organization — so the message feels expected instead of unknown.
Where to set the sender name
Open the learning journey, go to Settings, and find the Notifications section. There you can set:
Default sender name, email — the name shown as the sender on email notifications.
Default sender name, SMS — the sender shown on text-message notifications. It has to be 3–11 letters or numbers, with no spaces, and it can't start with a number.
This is the default for the whole learning journey — it applies to every notification unless you override it on one.
The whole journey vs. a single notification
You can give a single notification its own sender. Open that notification, set its Sender name, and it keeps that sender no matter what the journey default is — use Revert to default sender name for learning journey to drop it back to the default.
If you change the journey default after some notifications already have their own sender, Knowly asks what to do with the ones that haven't been sent yet: tick Override existing sender names to replace their senders with the new default, or leave it unticked to keep the senders you set on individual notifications.
What it changes — and what it doesn't
The sender name changes the display name participants see — not the email address the message is actually sent from. By default that address is [email protected], and it stays that way even after you set a friendly sender name. So a participant might see "Acme Onboarding" as the sender while [email protected] is still the address behind it.
If you want the address itself to come from your organization — not just the name — that's a separate setup. See Sending learning-journey email from your own domain.
Changing the sender name also doesn't change the notification content, the schedule, or who receives the messages. Review those separately before you publish.
Check how it looks
Email apps show sender details differently, so send yourself a test if you want to see exactly how the sender appears in the inbox before participants do.