By default, Knowly sends learning-journey emails from [email protected]. If you'd rather they come from your own domain — so invitations and reminders arrive from an address participants already recognize — Knowly can set that up with you.
Availability
Sending from your own domain is available on Enterprise plans.
It's set up together with Knowly — there's no self-serve screen for it. Contact Knowly to get started.
What sending from your own domain changes
It changes the address your learning-journey emails come from, so they arrive from your organization instead of [email protected]. Participants are more likely to recognize and trust the sender, and mail from a trusted domain is less likely to be caught by spam filters.
It doesn't change the learning-journey content, the schedule, or who receives the messages — only the address behind the emails.
How to set it up
Contact Knowly and let us know you want to send from your own domain. Our team gives your IT the DNS records to add.
Your IT adds those records — DKIM and SPF — to your domain, so email providers trust Knowly to send on your behalf.
Once the records are verified, Knowly switches your organization over, and new learning-journey emails start coming from your domain.
Because this depends on your IT and on DNS changes, start early — well before a launch date — so it's ready when your learning journey is.
Sender name vs. sender address
Sending from your own domain changes the email address. If you only want to change the name participants see as the sender, you don't need domain setup — set it per learning journey instead. See Changing the notification sender for a learning journey.