When you need to clean up many old participants for GDPR housekeeping, use a bulk deletion path instead of removing people one by one from learning journeys.
Delete selected people from the directory
Use the organisation directory when you already know which people should be deleted.
Select the people in the directory and choose the delete action that appears for the selected rows. The bulk action is contextual, so it may only appear after you have selected at least one person.
This is useful for ad-hoc cleanup when you have identified the exact people to delete.
Delete users from a list
If you already have a saved list of the people to clean up, use the list-based deletion path.
When deleting the list, choose the option that deletes the users rather than only deleting the list itself. This path works best when you have already segmented the group you want to remove.
What bulk deletion is not
Bulk deletion is not the same as deleting a learning journey. Deleting or archiving a journey does not necessarily erase all participant data across Knowly.
It is also not the same as removing someone from one journey. Journey removal unlinks the person from that journey, while their organisation account and other journey data can remain.
If your organisation uses directory sync, update the identity provider as part of the cleanup so deleted people are not added back later. For a single named participant request, use Deleting personal data on a participant's request.