Text variables let Knowly insert participant or journey information into text you write. They are useful when a message should feel personal even though many people receive it.
Where variables help
Use variables in messages, instructions, and notifications when you want to include details such as a participant's name or journey context without writing separate text for each person.
Write around the variable
A variable is only the inserted value. The surrounding sentence still needs to read naturally for every participant who receives it.
Preview before launch
Always preview or send a test before publishing. A quick check helps you catch missing values, awkward grammar, or a variable placed in the wrong sentence.
For email notifications, Send test is the best check for variables that depend on message context. If a manager notification uses an employee-name variable, Send test asks for a Preview employee name so you can see a concrete example.