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Troubleshooting Microsoft Stream videos in Knowly

Check Microsoft Stream permissions when a video works for admins but not participants.

Microsoft Stream videos often depend on permissions outside Knowly. If a video works for you but not for participants, check who the video is shared with in Microsoft 365.


When to use it

Use this feature when it supports the goal of the learning journey and helps participants understand, practise, answer, meet, or reflect in a clearer way.


What to decide before launch

Check the instructions, audience, timing, and any notifications before you publish. If managers are involved, also check what they should see or do.


Preview before participants receive it

Preview the activity as a participant before launch. A preview helps you catch unclear instructions, missing resources, and wording that does not match the rest of the journey.

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