Closing a Knowly organisation affects access, learning journeys, participant data, and reporting. Contact Knowly before you rely on closure as a data cleanup step.
Before closing the organisation
Review what you need to keep or export:
active and completed learning journeys
participant history and reports
evaluation results
uploaded files and exports
admin and team access
GDPR or retention requirements
Make sure the right people in your organisation agree on what should happen next.
Access after closure
When an organisation is closed, admins, managers, and participants may lose access to the organisation and its learning journeys.
If people still need records, reports, or proof of completion, export what you need before closure.
Data deletion and retention
Closing an organisation is not the same as handling every GDPR deletion request. Your organisation may still need a separate process for personal data export, deletion, or retention.
Ask Knowly what will happen to the organisation's data and what timeline applies before you confirm closure.