In some learning journeys, a manager, coach, mentor, or another support person follows your progress in Knowly. The exact name can differ between organizations, but the role is there to help connect the learning journey to your work.

You may receive Knowly emails because you are a participant, because you are someone's manager, or both.

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Your organization decides whether a learning journey should include managers. A manager may be included so they can:

If you are unsure why a manager is connected to your journey, ask the organization that invited you.

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If a manager is connected to you, they can follow what you do in the journey — the purpose is support and follow-up. They can see things like:

Managers do not get your personal Knowly access link. They use their own manager view if they have been invited into the journey.

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If a manager is connected to you in a learning journey, assume they can see what you do in it — your answers, reflections, and submissions, not just whether you have completed an activity. No part of a journey is automatically hidden from a connected manager.

If an activity asks for something sensitive, read the activity text — it should explain what you are being asked to do. If you are unsure who can see your answers, ask the organization running the learning journey before you answer.

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If Knowly shows the wrong manager, or if you think no manager should be connected, contact the organization that invited you. They can check the learning journey setup and update the manager assignment if needed.

If you manage the learning journey in Knowly, see Changing or removing a manager mid-journey.