Knowly Help Center

Participating in a learning journey

Help for participants who receive Knowly emails, access a learning journey, or switch between participant and manager views.

10 articles

Knowly emails and access

Participant help for Knowly emails, access links, signing in, unsubscribing, and language choices.

Can I do this learning journey in another language?Understand what changes when you switch language in Knowly and why learning journey content may stay in the original language.
How do I log in to Knowly?Use a Knowly email, SMS, app.knowly.com, password, or single sign-on to log in and find your learning journey.
How do I unsubscribe from Knowly emails?Most Knowly emails come from a learning journey your organization invited you to, and they have no unsubscribe link — to stop them, ask that organization to remove you, for…
My Knowly link doesn't work — what should I do?Find out what to try when a Knowly access link has expired, already been used, or no longer opens your learning journey, including signing in from app.knowly.com.
Why did I get this email from Knowly?Understand why Knowly emailed you, how to check that the email is real, and what to do next.
When am I done with a learning journey?Knowly doesn't show a single "you're done" badge for a learning journey. Here's how to know you've completed it, what counts as done per activity, and what to do if…
Where do I find the meeting link in my learning journey?Where to find the Zoom, Microsoft Teams, or in-person meeting link for a session in your Knowly learning journey, and what to do when the link isn't in the email.
How to delete your own Knowly accountHow to delete your own Knowly account and personal data from your account settings, and what to do when the option isn't there.

Managers in your journey

Participant help for understanding manager visibility and switching between manager and participant views.