If your Knowly link does not open the learning journey, the link may have expired, already been used, or been replaced by a newer invitation. You can usually get back in yourself — open the latest Knowly email, or sign in directly at app.knowly.com.
Knowly has two kinds of links, and they fail for different reasons. A sign-in link is emailed to you because you're already part of a learning journey — that's the one this article helps with. A sign-up link is shared by your organization, often on an intranet page, so you can register yourself for the first time. If your error happens while you're filling in your name and details to register, see Self-registration instead.
Try the latest Knowly email first
Start by opening the newest Knowly email you have received for the learning journey. If you have several Knowly emails, an older link may no longer be the best one to use.
If the latest email opens Knowly, use that link going forward.
Sign in directly at app.knowly.com
You usually do not need to wait for a new link. Go to https://app.knowly.com and sign in with the same email address or mobile phone number your organization used for your invitation. Knowly sends a fresh login link to that email or SMS. After you click it, you see the learning journeys connected to your account and can open the one you are looking for.
If the right learning journey is not in the list, you may have signed in with a different email or phone number than the organization registered for you. Try again with that exact address.
For the full sign-in walkthrough, see How do I log in to Knowly?.
If you still cannot get in
Some Knowly links only work for a limited time. If you have tried the latest email and signing in at app.knowly.com and still cannot get in, ask the organization that invited you to send a new link.
When you contact them, include:
your name
the email address where you received the Knowly email
the name of the learning journey, if you know it
a short note that your Knowly link has expired
Knowly support can help investigate technical problems, but the organization running the learning journey is usually the one that can send you a fresh invitation or access link.
If you manage the learning journey in Knowly, see Sending a participant a new access link.
If the page says you do not have access
If Knowly opens but says you do not have access, you may have been removed from the learning journey or invited with another email address.
Contact the organization that invited you and ask them to check:
which email address they invited
whether you are still added to the learning journey
whether they can send a new access link
If nothing happens when you click
The most common reason is that your email program opened the link inside its own built-in preview instead of in your browser. The preview sometimes can't reach Knowly and just stays empty. This happens most often in Outlook desktop, Outlook mobile, and Microsoft Teams.
Try one of these to open the link in your browser instead:
right-click the link in the email and choose "Open in browser" or "Open link in new tab"
hold Cmd (on Mac) or Alt (on Windows) while clicking the link
copy the full link from the email and paste it into your browser's address bar
If your browser opens but the page is still blank, also try a different browser, turn off pop-up or redirect blockers, or try from another network.
If none of that works, forward the email or a screenshot to the organization that invited you, or contact [email protected].