Send a new access link when a participant cannot open the link they received from Knowly. This is often the fastest way to help someone whose old link has expired or is hard to find.
How to send it
Open the People page on the learning journey, find the participant, and open the menu on their row. Choose Send new link, and Knowly sends them a fresh Send new login link email or text through the channel they're set up with.
Before you send it
Check that the participant is still part of the learning journey and that their email address or phone number is correct. If the contact detail is wrong, fix it before sending the new link — otherwise the link goes to the same wrong place. See Fixing a participant's email address.
What the participant receives
The fresh link takes them back to the same learning journey access they already had — it doesn't reset their progress or change anything in the journey.
If the new link still doesn't work
Ask the participant to open the latest message, not an older one, and to sign in with the same email address the journey uses. If the problem continues, check whether they've been removed from the journey or the organization.