Knowly statistics help you interpret the numbers and status signals in a learning journey. Some labels are explained directly in the product, but a few signals need more context before you can decide what to do next.
Use this article when a number, color, or status in the engagement view is unclear.
Start from the activity context
A statistic only makes sense together with the activity it belongs to. Before you compare numbers, check what the activity asked participants to do.
For example, a direct message, an assignment, a knowledge test, and an evaluation can all produce different kinds of engagement data. A lower number may mean different things depending on whether participants were expected to read, answer, pass, upload, or submit.
Understand status colors
Status colors are meant to help you scan quickly. They are a signal, not the whole answer.
If two colors look similar, open the participant or activity detail before you act. The detail view gives you the exact state behind the color, such as whether someone has opened, started, answered, completed, or missed an activity.
Use the color to find the area that needs attention. Use the detail view to decide what to do.
Compare activity numbers carefully
Do not compare every activity number as if each activity measured the same thing. One activity may ask for an answer, another may only need to be opened, and another may depend on a deadline or a submitted file.
When a number looks unexpectedly low, check:
whether the activity has been sent to all participants yet
whether the activity has a deadline
whether some participants were added late
whether the activity is optional or excluded for a group
whether you are looking at the whole journey or one group
Use statistics with reports
Statistics are good for finding patterns. Reports are better when you need to inspect or share the underlying data.
If a metric raises a question you need to answer outside Knowly, create an engagement report for the journey or activity and use the exported data for the next step.