Knowly sends each scheduled activity at a set time — but what "9:00" means for a participant depends on the kind of learning journey you built. This matters most when your participants are spread across different countries.

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In a cohort learning journey, you pick a date and time for each activity, and Knowly sends it to everyone at that exact moment. The time you choose is read from the computer you're scheduling on. So if you're in Stockholm and set 9:00, a participant in London receives it at 8:00 their time — the same instant, shown in each person's local clock.

There's no separate time zone setting in the scheduling step; it simply uses your computer's time zone. If your audience spans several time zones, pick a time that still lands reasonably for all of them — for example, late morning in your zone so no one gets it in the middle of the night.

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In an individual learning journey, activities are timed from each participant's own start date, in each participant's own time zone. Set an activity for 9:00 and every participant receives it at 9:00 their local time, whatever country they're in. Knowly picks up each participant's time zone automatically when they start, so you don't have to manage it per person. For how the personal timeline is built, see Anchor dates in a learning journey.

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Check the scheduled times against where your audience actually is, especially for anything time-sensitive like a live session or a deadline. Previewing or sending a test won't show time zone behavior directly, but it's still the moment to sanity-check your dates. See Sending a test of a learning journey before you publish.

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Changing the time on an activity that has already gone out won't move what participants already received. If a time was wrong, focus on the upcoming activities and reminders, and let participants know directly if the change affects something they were expecting.